Parent calling after work
Provide accurate hours, location, consultation, and follow-up information.
AI receptionist for orthodontists
A consultation inquiry should not wait for a quieter front desk.
MedStack supports orthodontic teams with configured after-hours and overflow coverage for new-patient calls, treatment-interest questions, and consultation requests.
Different callers, one clear next step
An orthodontic inquiry may come from an adult patient, a parent, or someone comparing aligner and braces consultations. The receptionist can identify the caller’s goal, answer approved public questions, and collect the details your team uses to continue the conversation.
Where coverage helps
The patient still needs a next step.
Adult treatment inquiry
Capture interest in braces or aligners without making suitability claims.
Busy check-in period
Cover the phone while staff focus on patients arriving in the practice.
One connected workflow
From ring to useful context.
- 01
Listen
Understand who the prospective patient is and why they called.
- 02
Answer
Use only approved orthodontic practice information.
- 03
Capture
Collect consultation intent and preferred follow-up details.
- 04
Summarize
Return a concise conversation record to the team.
Designed with boundaries
Useful for the inquiry. Respectful of the clinical boundary.
- No suitability assessment
- Approved treatment descriptions
- Parent and adult inquiry paths
- Escalation to the orthodontic team
Questions for this workflow
Clear answers before a decision.
01Can it say whether someone needs braces or aligners?
No. It can describe approved public information and collect interest, but clinical recommendations remain with the orthodontist.
02Can it handle consultation requests?
Yes, through the request, scheduling, or team follow-up workflow the practice configures.
03Can it answer existing-patient questions?
Only the call types and response boundaries the practice has intentionally approved should be enabled.
Experience before explanation